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E-Commerce
E-Commerce Assistant - Remote
Supporting the day-to-day operations of an online retail business. This position involves a variety of tasks, including managing product listings, handling customer inquiries, processing orders, and assisting with marketing efforts.
Product Listings:Create and update product listings on the e-commerce platform.
Write compelling product descriptions and ensure all details are accurate.
Upload product images and ensure they meet quality standards.
Order Processing:Process customer orders and ensure they are fulfilled accurately and timely.
Coordinate with the warehouse team to manage inventory and shipments.
Handle returns, exchanges, and refunds in accordance with company policies.
Customer Service:Respond to customer inquiries via email, phone, or chat.
Provide information about products, shipping, and order status.
Resolve any customer complaints or issues promptly and professionally.
Inventory Management:Monitor inventory levels and update the system accordingly.
Assist in conducting regular inventory audits.
Report any discrepancies or low stock levels to the relevant departments.
Data Entry and Reporting:Maintain accurate records of sales, inventory, and customer data.
Generate reports on sales performance, customer feedback, and inventory status.
Assist in analyzing data to identify trends and opportunities for improvement.
Remote / Work from home
Location:
£40 - £80/hour
Salary:
Job Type:
Part Time or Full Time
Benefits
Competitive hourly wage.
Remote work flexibility.
Paid training and professional development opportunities.
Advancement opportunities within the company.
Paid holidays and vacation time.
Employee discounts on products.
Requirements
No experience required.
Able to perform the task independently with minimum supervision.
Reliable internet connection for communication and reporting.
Ability to follow detailed instructions and procedures.
Strong attention to detail and commitment to quality.
Excellent time management skills, attention to detail and the ability to multitask.
Ability to communicate clearly, concisely, and effectively.
Strong attention to detail and organizational skills.
Flexible and adaptable to changing business needs.