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Customer Service
E-mail Customer Support - Remote
Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
Provide quality instructions or responses to be able to resolve the customer's issue.
Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail.
Manage and take ownership of the resolution process for all customer related issues.
Maintain up to date knowledge of the process.
Emphatic, courteous and always express a sincere desire to help.
Remote / Work from home
Location:
£40 - £80/hour
Salary:
Job Type:
Part Time or Full Time
Benefits
Training is provided
Positive and supportive work environment.
Flexible remote work schedule.
Fixed allowance: Provide fixed allowances to ensure your basic income.
Performance allowance: reward work performance.
Requirements
No experience required.
Able to perform the task independently with minimum supervision.
Reliable internet connection for communication and reporting.
Ability to follow detailed instructions and procedures.
Strong attention to detail and commitment to quality.
Excellent time management skills, attention to detail and the ability to multitask.
Ability to communicate clearly, concisely, and effectively.