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Customer Service
Live Chat Support - Remote
We are looking for a proactive and customer-focused live chat agent. Provide excellent customer service via an online chat platform and email, resolving issues, providing product and service information, and responding to customer inquiries in a timely and efficient manner.
In response to customer inquiries: To process the customer's inquiry with the online chat system and email, ensure a timely and accurate reply.
Problem solution: Assist customers to solve issues related to services, bills and other services.
Product information: Provide detailed service information.
Document records: accurately record customer interaction information and update the customer record system.
Feedback and improvement: Collect feedback from customers and provide advice to improve service processes and products.
Remote / Work from home
Location:
£40 - £80/hour
Salary:
Job Type:
Part Time or Full Time
Benefits
Training is provided
Positive and supportive work environment.
Flexible remote work schedule.
Fixed allowance: Provide fixed allowances to ensure your basic income.
Performance allowance: reward work performance.
Requirements
No experience required.
Able to perform the task independently with minimum supervision.
Reliable internet connection for communication and reporting.
Ability to follow detailed instructions and procedures.
Strong attention to detail and commitment to quality.